Chapter Lead Business Analyst (Global KYC)

Chapter Lead Business Analyst (Global KYC)

Chapter Lead Business Analyst (CLBA) within Global KYC Delivery Tribe with special focus on Governance, Standard Operating Procedures and documentation standards within Post Transaction Monitoring (PTM)

Do you want to play an essential role in ensuring the good reputation of ING, and be in the first line of defence against money laundering and terrorist financing? Currently we are looking for a Chapter Lead Business Analyst (CLBA) for the Global Know Your Customer – PTM.

Due all the Covid-19 measurements, you can only apply if you're living in the Netherlands.  

The role
As the CLBA you are responsible for all the business analysts in the PTM run area. The BAs play an important role in the squads by connecting the business and IT together. The BAs you are responsible for, will take an active role in the refinement of the user stories and support the Product Owners (POs) by their extensive KYC process knowledge which ensures compliancy by design. Finally, the BAs define the roadmap and guarantee that the business requirements and non-functional requirements are translated to workable IT requirements. You additional focus is to review, standardise and monitor Governance, Standard Operating Procedures and documentation standards for these processes in the area.

As a CLBA you are responsible for coaching and the Process Cycle Efficiency (PCE) on both a personal and professional level of the chapter members so that they can get the best out of themselves in their function as a BA. For around 25%-50% of your time you will be working in a squad as a business analyst and the other 50-75% of your time is dedicated to your chapter lead and are support functions as described above.

We are looking for a Business Analyst with a track record in translating to workable IT requirements for AML/KYC. You are keen to successfully transform complex KYC requests into simple and concise demands. Moreover, we look for a CLBA that has had hands-on experience with governance and SoPs and has excelled within a multidisciplinary team in a fast-moving and challenging environment. Experience in the customer journeys of Client Onboarding and/or Client Maintenance in combination with Process and/or IT solution implementation is a bonus. Last, as a CLBA you are a dedicated lead BA that can inspire your colleagues with your extensive knowledge related to the BA topic.

What you'll do:

• You analyse business requirements for the development of products and services in the KYC scope;
• You are always looking to improve processes and documentation, knowing how to include quality by design;
• You feel at home in a complex and fragmented IT landscape and are able to navigate in it;
• You are able to simplify solutions and processes and tell the story clearly to various international stakeholders;
• You stimulate cross-border interaction and alignment between people, Tribes, Squads, Chapters, FO organisations, Local KYC activities and Service organisations;
• You ensure compliance with ING’s policies and standards;
• You refine stories in a straightforward and executional way to optimize velocity;
• You take the bigger picture into account and look beyond your Squad;
• You play an active role in the incident and problem process, together with the Squad;
• You give and ask for constructive feedback;
• You build the bridge between business and IT;
• You strive for excellence and optimisation.

How to succeed:

• You are an inspiring, energetic & approachable Chapter Lead Business Analyst (CLBA) and have demonstrable experience in personal development/performance management, most likely as line manager
• Master or bachelor degree;
• Minimal 5+ years of working experience in process and/ or tooling implementation in IT
• Minimal 2+ years of working experience related to SoPs, governance and documentation (potentially in an audit role);
• Working experience within the areas of Financial Economic Crime, Anti Money Laundering or Compliance is a plus;
• You have experience in translating regulatory requirements into functional designs and/or processes;
• A personality and capabilities to optimally function within an Agile environment;
• Experience in guiding and realizing regulatory change;
• Strong analytical, communicative, networking and influencing skills;
• Fluent in English (speaking and writing).

What we offer:

• A salary tailored to your qualities and experience;
• A reimbursement for travel expenses;
• Pension scheme;
• 13th month salary;
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary;
• 8% Holiday payment;
• Personal growth and challenging work with endless possibilities to realize your ambitions;
• An informal working environment with innovative colleagues who strive for the very best;
• Progressive way of working according to the Agile method, so that new ideas come to life.